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Privacy Policy

1. Introduction

Praventus Pty Ltd (ABN 64 691 428 225) trading as Praventus Health (“Praventus Health“, “we“, “our” or “us“) is committed to protecting the privacy, confidentiality and security of the personal information and sensitive health information entrusted to us.

As an occupational health provider, we routinely collect, use, store and disclose personal information and sensitive health information in order to provide professional occupational health services to employers, government agencies, labour hire organisations, insurers and other organisations throughout Australia.

We recognise that health information is among the most sensitive categories of personal information under Australian law. Accordingly, we are committed to ensuring all personal information is handled lawfully, fairly, transparently and securely.

This Privacy Policy explains:

  • what information we collect;
  • how we collect it;
  • why we collect it;
  • how we use and disclose it;
  • how we protect it;
  • your rights regarding your personal information; and
  • how you may contact us regarding any privacy concerns.

This Privacy Policy applies to all personal information collected by Praventus Health in connection with the provision of occupational health services.

2. Our Commitment to Privacy

Praventus Health is committed to protecting the privacy of every individual whose information we collect.

We manage personal information in accordance with:

  • the Privacy Act 1988 (Cth);
  • the Australian Privacy Principles (APPs);
  • applicable Commonwealth and State legislation relating to health records and privacy;
  • applicable professional standards governing health practitioners; and
  • other applicable Australian laws relating to the collection, storage, use and disclosure of personal information.

Praventus Health is committed to ensuring that personal information is:

  • collected lawfully and fairly;
  • only collected where reasonably necessary for our functions or activities;
  • accurate, complete and up to date where reasonably practicable;
  • protected against misuse, interference, loss, unauthorised access, modification and disclosure;
  • retained only for as long as required by law or legitimate business purposes; and
  • securely destroyed or permanently de-identified when no longer required.

We continually review our privacy practices, information security measures and internal procedures to ensure they remain appropriate having regard to changes in legislation, technology and industry best practice.

3. Who We Are

Praventus Health is the occupational health division of Praventus Pty Ltd.

We provide independent occupational health services designed to assist employers in making informed employment, health and risk management decisions while supporting safe, healthy and productive workplaces.

Our services may include, but are not limited to:

  • Pre-Employment Medical Assessments;
  • Functional Capacity Assessments;
  • Fitness for Work Assessments;
  • Health Surveillance Programs;
  • Drug and Alcohol Testing;
  • Audiometry;
  • Spirometry;
  • Respirator Fit Testing;
  • Manual Handling Assessments;
  • Ergonomic Assessments;
  • Occupational Physician Reviews;
  • Workplace Medical Advisory Services;
  • Vaccination Programs;
  • Health Monitoring Programs;
  • Executive Medical Assessments;
  • Return to Work Fitness Assessments (where requested);
  • Workplace Health Consultancy; and
  • other occupational health services agreed between Praventus Health and the Client.

Praventus Health provides independent clinical opinions based upon professional judgement, accepted occupational health principles and the information available at the time an assessment is conducted.

4. Scope of this Privacy Policy

This Privacy Policy applies to all personal information and sensitive information collected by Praventus Health in connection with the delivery of occupational health services.

This includes information collected from:

  • Candidates attending occupational health assessments;
  • current and prospective employees of our Clients;
  • employers;
  • prospective employers;
  • labour hire organisations;
  • recruitment agencies;
  • government departments;
  • contractors;
  • visitors to our website;
  • suppliers;
  • service providers; and
  • other individuals who interact with Praventus Health.

This Privacy Policy applies regardless of whether information is collected:

  • electronically;
  • verbally;
  • in writing;
  • through our website;
  • via online booking systems;
  • through medical questionnaires;
  • by telephone;
  • by email;
  • during face-to-face consultations; or
  • through any other lawful means.

5. Definitions

For the purposes of this Privacy Policy:

Candidate means an individual attending an occupational health assessment or receiving services from Praventus Health.

Client means the organisation engaging Praventus Health to provide occupational health services.

Health Information has the meaning given under the Privacy Act 1988 (Cth) and includes information about an individual’s physical or mental health, disability, health services provided, medical history and other information collected during occupational health assessments.

Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.

Sensitive Information includes health information, genetic information, biometric information and other categories of information defined as sensitive information under the Privacy Act 1988 (Cth).

Occupational Physician means a registered medical practitioner specialising in Occupational and Environmental Medicine, or an Occupational Physician Registrar practising under appropriate supervision.

Assessment means any occupational health assessment, examination, consultation, screening, functional assessment, health surveillance activity or other service provided by Praventus Health.

6. What Personal Information We Collect

The personal information collected by Praventus Health will vary depending upon the nature of the services being provided.

Where reasonably necessary to deliver our occupational health services, we may collect the following categories of personal information.

6.1 Identity Information

We may collect information including:

  • full name;
  • previous names where relevant;
  • date of birth;
  • gender;
  • residential address;
  • postal address;
  • email address;
  • telephone number;
  • emergency contact details;
  • photographic identification where required to verify identity; and
  • other identifying information reasonably required to provide our services.

6.2 Employment Information

Where relevant to the Assessment, we may collect:

  • employer details;
  • prospective employer details;
  • labour hire provider details;
  • recruitment agency details;
  • occupation;
  • position title;
  • work location;
  • inherent requirements of the position;
  • physical demands of the role;
  • environmental demands of the role;
  • work roster;
  • employment status;
  • relevant workplace policies or medical standards; and
  • any other employment information necessary to conduct an occupational health assessment.

6.3 Health Information

As an occupational health provider, Praventus Health routinely collects sensitive health information where reasonably necessary to conduct an Assessment.

Depending upon the Assessment being undertaken, this may include:

  • medical history;
  • previous injuries;
  • previous surgeries;
  • current symptoms;
  • chronic medical conditions;
  • infectious diseases where relevant;
  • allergies;
  • current medications;
  • previous medications where clinically relevant;
  • vaccination history;
  • hospital admissions;
  • treating practitioner details;
  • specialist practitioner details;
  • previous occupational health assessments;
  • workers’ compensation history where relevant;
  • rehabilitation history;
  • functional limitations;
  • physical restrictions;
  • pregnancy information where relevant to the Assessment;
  • family medical history where clinically relevant; and
  • any other health information reasonably necessary to provide the requested Services.

6.4 Assessment Information

During an Assessment we may collect information including:

  • medical questionnaire responses;
  • clinical observations;
  • physical examination findings;
  • musculoskeletal assessment findings;
  • functional assessment results;
  • manual handling assessment findings;
  • cardiovascular observations;
  • respiratory observations;
  • neurological observations;
  • mobility assessments;
  • balance assessments;
  • flexibility measurements;
  • strength assessments;
  • endurance testing;
  • lifting assessments;
  • grip strength measurements;
  • range of movement measurements;
  • body composition measurements where relevant;
  • blood pressure;
  • pulse;
  • height;
  • weight;
  • body mass index (BMI); and
  • other observations reasonably necessary to complete the Assessment.

6.5 Diagnostic and Screening Information

Where applicable, we may collect or generate information relating to:

  • audiometry;
  • spirometry;
  • respirator fit testing;
  • drug and alcohol testing;
  • vision screening;
  • colour vision screening;
  • ECG results;
  • pathology results;
  • imaging reports;
  • vaccination records;
  • specialist reports;
  • Occupational Physician reports;
  • Functional Capacity Evaluation reports; and
  • other diagnostic or screening results relevant to the Assessment.

6.6 Administrative Information

To administer our business and Services, we may also collect information relating to:

  • appointment bookings;
  • attendance records;
  • invoices;
  • payment information;
  • correspondence;
  • emails;
  • telephone calls;
  • feedback;
  • complaints;
  • website enquiries; and
  • other information required for business administration.

7. How We Collect Personal Information

Praventus Health endeavours to collect personal information directly from the individual concerned wherever it is lawful and practicable to do so.

Depending on the nature of the Services being provided, personal information may be collected from a variety of sources.

7.1 Information Provided by Candidates

Candidates may provide personal information directly to us by:

  • completing referral forms;
  • completing medical questionnaires;
  • completing health declarations;
  • attending appointments;
  • participating in interviews;
  • participating in clinical examinations;
  • participating in functional assessments;
  • providing supporting medical documentation;
  • corresponding with us by email or telephone; or
  • otherwise communicating with our staff.

Candidates are responsible for ensuring that the information they provide is complete, accurate and current to the best of their knowledge.

7.2 Information Provided by Clients

Clients may provide information including:

  • referral documentation;
  • position descriptions;
  • inherent job requirements;
  • physical demands analyses;
  • environmental demands analyses;
  • workplace medical standards;
  • site-specific requirements;
  • booking information; and
  • other information necessary to facilitate the Assessment.

7.3 Information from Third Parties

Where authorised by the Candidate, the Client or otherwise permitted by law, Praventus Health may obtain information from third parties, including:

  • treating medical practitioners;
  • Occupational Physicians;
  • specialist medical practitioners;
  • hospitals;
  • pathology providers;
  • radiology providers;
  • allied health practitioners;
  • rehabilitation providers;
  • previous occupational health providers;
  • government agencies; and
  • other persons or organisations reasonably required to assist in completing the Assessment.

7.4 Information Collected Electronically

We may also collect information when individuals interact with our website, online booking systems, email platforms or other electronic systems.

This may include technical information such as internet protocol (IP) addresses, browser type, device information, website usage data and cookies. Further information regarding website technologies is provided later in this Privacy Policy.

8. Why We Collect Personal Information

Praventus Health collects personal information and sensitive health information only where it is reasonably necessary to perform our functions and activities as an occupational health provider or where otherwise authorised or required by law.

The primary purposes for which we collect personal information include:

  • conducting occupational health assessments;
  • assessing a Candidate’s capacity to safely perform the inherent requirements of a position;
  • preparing Fitness for Work Reports and other occupational health opinions;
  • providing recommendations to Clients regarding occupational health risks relevant to the role being assessed;
  • conducting health surveillance programs;
  • coordinating Occupational Physician Reviews;
  • arranging pathology, diagnostic imaging and specialist investigations where required;
  • verifying a Candidate’s identity;
  • communicating with Candidates, Clients and authorised third parties;
  • maintaining accurate clinical records;
  • managing appointments and bookings;
  • issuing invoices and administering our business;
  • complying with contractual obligations;
  • complying with legislative and regulatory requirements;
  • managing quality assurance and clinical governance activities;
  • responding to complaints or enquiries; and
  • any other purpose permitted or required by law.

Praventus Health will not collect personal information that is unnecessary for the services requested or otherwise unrelated to our legitimate business activities.

9. Candidate Consent

Praventus Health recognises that informed consent is fundamental to the lawful collection and handling of sensitive health information.

Prior to conducting an Assessment, Candidates will ordinarily be provided with information explaining:

  • the purpose of the Assessment;
  • the nature of the Assessment;
  • the types of personal information that will be collected;
  • how that information will be used;
  • who may receive the resulting Report;
  • how their information will be stored; and
  • their rights regarding access to their personal information.

Where required by law, or where appropriate in the circumstances, Praventus Health will obtain the Candidate’s consent before collecting sensitive health information.

Candidates may choose not to provide requested information or decline to participate in part or all of an Assessment. However, where this occurs, Praventus Health may be unable to complete the requested Assessment or provide a Fitness for Work opinion. In such circumstances, the Client may be advised that the Assessment could not be completed due to insufficient information or inability to complete the requested assessment.

Nothing in this Privacy Policy limits any rights or obligations arising under applicable privacy legislation.

10. Use of Personal Information

Praventus Health uses personal information only for purposes that are reasonably related to the purpose for which it was collected, or as otherwise authorised or required by law.

Depending upon the services provided, personal information may be used to:

  • conduct occupational health assessments;
  • perform clinical examinations;
  • undertake functional capacity assessments;
  • perform health surveillance;
  • arrange Occupational Physician Reviews;
  • obtain specialist medical opinions;
  • coordinate pathology and diagnostic investigations;
  • prepare Fitness for Work Reports;
  • communicate with Candidates and Clients;
  • manage appointments;
  • administer accounts and billing;
  • comply with legal obligations;
  • manage professional indemnity and quality assurance activities;
  • improve our services;
  • conduct internal auditing and governance activities; and
  • protect the health and safety of Candidates, Clients, staff and other persons.

Praventus Health will not use personal information for unrelated purposes without consent unless authorised or required by law.

11. Disclosure of Personal Information

Praventus Health will only disclose personal information where:

  • the individual has consented;
  • the disclosure is reasonably necessary to provide the requested services;
  • the disclosure is authorised by the referring Client for the purposes of the Assessment;
  • the disclosure is required or authorised by law; or
  • another exception under applicable privacy legislation applies.

Depending upon the Assessment, personal information may be disclosed to:

  • the referring employer or prospective employer;
  • labour hire organisations;
  • recruitment agencies acting on behalf of the employer;
  • Occupational Physicians;
  • Occupational Physician Registrars under appropriate supervision;
  • treating medical practitioners (where authorised);
  • specialist medical practitioners;
  • pathology providers;
  • radiology providers;
  • allied health practitioners;
  • external laboratories;
  • government agencies where required by law;
  • legal advisers;
  • insurers where authorised;
  • regulatory authorities; and
  • service providers engaged by Praventus Health to assist in delivering its services.

Praventus Health takes reasonable steps to ensure that any third party receiving personal information is subject to appropriate privacy and confidentiality obligations.

Importantly, Praventus Health does not sell personal information or sensitive health information to third parties.

12. Fitness for Work Reports

A key function of Praventus Health is the preparation of Fitness for Work Reports and other occupational health opinions for Clients.

These reports are prepared to assist the Client in determining whether a Candidate can safely perform the inherent requirements of a nominated role.

Fitness for Work Reports are based upon:

  • the information provided by the Candidate;
  • information supplied by the Client;
  • clinical findings at the time of the Assessment;
  • diagnostic investigations where applicable;
  • specialist opinions where obtained; and
  • accepted occupational health principles.

Reports are generally provided to the Client that engaged Praventus Health to perform the Assessment.

Praventus Health endeavours to ensure that only information reasonably necessary to communicate the occupational health opinion is included in the Report. Where appropriate, detailed clinical information that is not relevant to the occupational health opinion may be excluded from the Report provided to the Client.

A Fitness for Work Report represents a professional opinion based on the information available at the time of the Assessment. It is not a guarantee of a Candidate’s future health, future work capacity, future attendance, future performance or future risk of injury or illness.

The Client remains solely responsible for all employment decisions, compliance with employment and anti-discrimination legislation, workplace health and safety obligations, and determining whether any reasonable workplace adjustments are appropriate.

13. Occupational Physician Reviews and Specialist Referrals

As part of our occupational health services, Praventus Health may engage or refer Candidates to Occupational Physicians, Occupational Physician Registrars, specialist medical practitioners or other appropriately qualified health professionals where additional clinical expertise is required.

Occupational Physician Reviews may be requested where:

  • the Assessment identifies a complex medical issue;
  • clarification of work capacity is required;
  • additional assessment is necessary to determine fitness for work;
  • health surveillance protocols require specialist review;
  • legislation, Australian Standards or Client requirements require specialist oversight; or
  • Praventus Health determines that further specialist assessment is clinically appropriate.

Where appropriate, relevant personal information and sensitive health information may be disclosed to the reviewing practitioner for the sole purpose of completing the requested assessment.

Praventus Health will only disclose information that is reasonably necessary to facilitate the specialist review.

Reports received from Occupational Physicians or other specialists become part of the Candidate’s confidential clinical record and will be managed in accordance with this Privacy Policy and applicable legislation.

14. Health Surveillance Programs

Praventus Health conducts health surveillance and health monitoring programs for employers in accordance with applicable legislation, Australian Standards and recognised occupational health guidelines.

Health surveillance may include, but is not limited to:

  • audiometric testing;
  • spirometry;
  • respiratory health monitoring;
  • respirator fit testing;
  • biological monitoring;
  • exposure monitoring;
  • vaccination programs;
  • periodic medical assessments;
  • musculoskeletal monitoring; and
  • other health monitoring required for specific occupational exposures.

Information collected during health surveillance programs is used to:

  • monitor the ongoing health of workers;
  • identify early indicators of work-related illness;
  • assist employers in meeting legislative obligations;
  • support workplace risk management;
  • provide clinical recommendations where appropriate; and
  • maintain longitudinal occupational health records where required.

Where appropriate, Praventus Health may provide employers with aggregated or de-identified statistical information relating to health surveillance programs. Such information will not identify individual workers unless authorised by the individual or otherwise required by law.

15. Drug and Alcohol Testing

Praventus Health may conduct drug and alcohol testing where requested by a Client or where required by legislation, contractual obligations or workplace policies.

Testing may include:

  • pre-employment testing;
  • random testing;
  • post-incident testing;
  • reasonable suspicion testing;
  • return-to-work testing; and
  • periodic testing.

Testing may involve:

  • urine screening;
  • oral fluid screening;
  • breath alcohol testing;
  • laboratory confirmation testing; and
  • other recognised testing methodologies.

Testing is performed in accordance with applicable Australian Standards, recognised industry practices and Client requirements.

Results are treated as confidential health information.

Where confirmation testing is required, samples may be provided to accredited laboratories for analysis.

Praventus Health does not determine disciplinary outcomes arising from drug or alcohol testing. Any employment decisions remain solely the responsibility of the Client.

16. Clinical Independence

Praventus Health is committed to maintaining the professional independence and clinical integrity of all health practitioners engaged in the delivery of occupational health services.

While Assessments are commissioned by Clients, all clinical opinions are formed independently using professional judgement, accepted medical evidence and recognised occupational health principles.

Clients cannot direct, alter or influence:

  • clinical findings;
  • examination outcomes;
  • professional opinions;
  • Fitness for Work recommendations;
  • specialist recommendations; or
  • clinical records.

Where a Client requests clarification regarding an Assessment, Praventus Health may provide additional explanation or supplementary information where appropriate. However, clinical opinions will not be amended solely because a Client disagrees with the outcome of an Assessment.

Similarly, Candidates cannot require Praventus Health to amend clinical findings or professional opinions where those findings have been formed in accordance with accepted clinical practice.

This commitment to clinical independence ensures that all Assessments are objective, evidence-based and professionally defensible.

17. Artificial Intelligence and Technology

Praventus Health may utilise modern technologies, including artificial intelligence (AI) assisted systems, to improve the efficiency, consistency and quality of administrative and clinical processes.

AI technologies may be used to assist with:

  • document preparation;
  • report formatting;
  • transcription;
  • appointment administration;
  • quality assurance activities;
  • document review;
  • workflow automation; and
  • other business support functions.

AI is not used as a substitute for professional clinical judgement.

All clinical findings, Fitness for Work opinions and occupational health recommendations are reviewed and authorised by appropriately qualified health professionals before being released.

Praventus Health takes reasonable steps to ensure that any technology providers engaged maintain appropriate privacy, confidentiality and information security standards.

Where AI platforms are used to process information, Praventus Health endeavours to ensure that only the minimum information reasonably necessary is disclosed and that appropriate contractual safeguards are in place where required.

 

18. Website, Cookies and Online Services

When individuals access the Praventus Health website or online systems, certain technical information may be collected automatically.

This information may include:

  • IP address;
  • browser type;
  • operating system;
  • referring website;
  • pages visited;
  • date and time of access;
  • session duration;
  • device identifiers; and
  • general website usage information.

This information assists Praventus Health to:

  • improve website functionality;
  • monitor website performance;
  • identify technical issues;
  • enhance cybersecurity;
  • understand website usage trends; and
  • improve the user experience.

Our website may use cookies and similar technologies to facilitate website functionality, remember user preferences and collect analytical information.

Individuals may configure their internet browser to refuse cookies, however doing so may affect the functionality of certain areas of our website.

The Praventus Health website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites, and individuals should review the privacy policies of those websites separately.

19. Storage and Security of Personal Information

Praventus Health is committed to protecting the confidentiality, integrity and availability of all personal information and sensitive health information entrusted to us.

We maintain reasonable administrative, physical and technical safeguards designed to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Security measures implemented by Praventus Health may include:

  • secure electronic clinical record systems;
  • encrypted electronic communications where appropriate;
  • password-protected information systems;
  • multi-factor authentication;
  • role-based access controls;
  • secure cloud-based data storage;
  • firewalls and network security measures;
  • anti-virus and endpoint protection software;
  • routine software updates and security patching;
  • secure disposal of confidential records;
  • physical security measures at our premises;
  • staff confidentiality agreements;
  • privacy and cybersecurity training for employees; and
  • regular reviews of information security practices.

Access to personal information is restricted to personnel who require access in order to perform their duties or provide the requested services.

All employees, contractors and consultants engaged by Praventus Health are required to maintain the confidentiality of personal information obtained during the course of their engagement.

Despite implementing appropriate security measures, no method of electronic transmission or electronic storage is completely secure. While Praventus Health takes reasonable steps to protect personal information, we cannot guarantee absolute security against all potential cyber threats or unauthorised access.

20. Overseas Disclosure of Personal Information

Praventus Health primarily stores personal information within Australia.

From time to time, certain information may be processed, transmitted or stored using technology platforms, software providers or cloud-based service providers whose infrastructure may include servers located outside Australia.

Where overseas disclosure or storage occurs, Praventus Health will take reasonable steps to ensure that the overseas recipient:

  • is subject to privacy obligations substantially similar to the Australian Privacy Principles; or
  • is contractually required to protect personal information in accordance with Australian privacy requirements; or
  • otherwise provides an appropriate level of protection for personal information.

Examples of service providers that may involve overseas processing include:

  • cloud hosting providers;
  • email platforms;
  • customer relationship management systems;
  • cybersecurity providers;
  • artificial intelligence service providers;
  • document management systems;
  • appointment management software; and
  • other technology platforms utilised in the ordinary operation of our business.

Praventus Health will endeavour to ensure that any overseas disclosure is limited to the minimum information reasonably necessary for the relevant purpose.

21. Access to Personal Information

Subject to applicable legislation, individuals may request access to personal information held by Praventus Health.

Requests for access should be made in writing using the contact details provided at the end of this Privacy Policy.

Before providing access, Praventus Health may require reasonable evidence of the applicant’s identity.

Access may be refused where permitted or required by law, including where:

  • providing access would unreasonably impact the privacy of another individual;
  • legal professional privilege applies;
  • access would prejudice legal proceedings;
  • access would prejudice law enforcement activities;
  • the request is frivolous or vexatious;
  • another lawful exception applies under the Privacy Act 1988 (Cth).

Where access is refused, Praventus Health will provide written reasons unless prohibited by law.

Reasonable administrative charges may apply where extensive retrieval, copying or reproduction of records is requested.

22. Correction of Personal Information

Praventus Health takes reasonable steps to ensure that personal information is accurate, complete, relevant and up to date.

Individuals who believe that information held by Praventus Health is inaccurate, incomplete, misleading or out of date may request that it be corrected.

Requests should be made in writing and should clearly identify:

  • the information to be corrected;
  • why the information is believed to be incorrect; and
  • any supporting documentation.

Where Praventus Health agrees that information requires correction, the records will be updated within a reasonable period.

Where we decline to amend the information, we will provide written reasons and, where appropriate, retain a statement associated with the record noting the requested correction.

Praventus Health will not alter or remove clinical opinions that accurately reflect the professional opinion of a practitioner at the time they were formed. However, additional information, supplementary reports or updated clinical findings may be added to the clinical record where appropriate.

23. Retention and Destruction of Information

Praventus Health retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected or as otherwise required by law.

The retention period for health records may vary depending upon:

  • applicable legislation;
  • professional obligations;
  • contractual requirements;
  • regulatory requirements;
  • limitation periods;
  • ongoing health surveillance programs; and
  • other legitimate business requirements.

When personal information is no longer required, Praventus Health will take reasonable steps to securely destroy or permanently de-identify the information unless retention is required by law.

Secure destruction methods may include:

  • confidential document destruction;
  • secure deletion of electronic records;
  • destruction of backup media where appropriate; and
  • permanent de-identification of information where suitable.

24. Eligible Data Breaches

Praventus Health maintains procedures for responding to actual or suspected data breaches involving personal information.

Where an actual or suspected data breach occurs, Praventus Health will promptly:

  • investigate the circumstances;
  • assess the nature and extent of the breach;
  • take reasonable steps to contain the breach;
  • minimise the risk of further harm;
  • determine whether the incident constitutes an Eligible Data Breach under the Privacy Act 1988 (Cth); and
  • implement corrective measures to reduce the likelihood of recurrence.

Where required by law, Praventus Health will notify:

  • affected individuals; and
  • the Office of the Australian Information Commissioner (OAIC),

in accordance with the Notifiable Data Breaches Scheme.

Praventus Health continually reviews its cybersecurity controls and incident response procedures to strengthen the protection of personal information.

25. Privacy Complaints

Praventus Health is committed to resolving privacy concerns promptly, fairly and transparently.

If an individual believes that Praventus Health has breached their privacy, mishandled their personal information or failed to comply with this Privacy Policy or applicable privacy legislation, they are encouraged to contact us as soon as practicable.

Privacy complaints should be submitted in writing and include, where possible:

  • the individual’s full name and contact details;
  • details of the privacy concern or complaint;
  • relevant dates;
  • supporting documentation (if applicable); and
  • the outcome sought.

Upon receipt of a complaint, Praventus Health will:

  • acknowledge receipt of the complaint within a reasonable timeframe;
  • investigate the issues raised;
  • seek any additional information necessary to assess the complaint;
  • provide a written response outlining the outcome of the investigation; and
  • where appropriate, implement corrective actions to prevent similar issues occurring in the future.

Praventus Health aims to resolve privacy complaints as efficiently as possible. However, the timeframe for resolution may vary depending upon the complexity of the matter.

If an individual is dissatisfied with our response, they may refer their complaint to the Office of the Australian Information Commissioner (OAIC).

Further information is available at:

www.oaic.gov.au

or by contacting the OAIC directly.

26. Changes to this Privacy Policy

Praventus Health may amend this Privacy Policy from time to time to reflect:

  • changes to legislation;
  • amendments to the Australian Privacy Principles;
  • changes to our services;
  • technological developments;
  • cybersecurity improvements;
  • recommendations from regulators;
  • changes in industry best practice; or
  • changes to our business operations.

The most current version of this Privacy Policy will be published on the Praventus Health website and will supersede all previous versions.

Where material changes are made, Praventus Health may take reasonable steps to notify Clients or other affected parties where appropriate.

Individuals are encouraged to periodically review this Privacy Policy to remain informed of how Praventus Health manages personal information.

27. Contact Us

Questions, requests or concerns regarding this Privacy Policy or the handling of personal information may be directed to:

Privacy Officer
Praventus Health Pty Ltd

Postal Address:
Level 1, 15 Rheola St, West Perth WA 6005

Street Address:
Level 1, 15 Rheola St, West Perth WA 6005

Telephone:
0439 739 415

Email:
admin@praventushealth.com.au

Where an individual wishes to:

  • access their personal information;
  • request correction of personal information;
  • make a privacy complaint;
  • enquire about how their information has been handled; or
  • obtain further information regarding this Privacy Policy,

they should contact the Privacy Officer using the above details.

28. Related Policies and Documents

This Privacy Policy should be read in conjunction with other Praventus Health governance documents, including where applicable:

  • General Terms and Conditions;
  • Website Terms of Use;
  • Information Security Policy;
  • Records Management Policy;
  • Cyber Security Policy;
  • Data Breach Response Plan;
  • Consent Forms;
  • Candidate Information Sheets;
  • Client Service Agreements; and
  • any other applicable policies issued by Praventus Health.

Where there is any inconsistency between this Privacy Policy and applicable legislation, the legislation will prevail to the extent of the inconsistency.

29. Governing Law

This Privacy Policy is governed by the laws of the Commonwealth of Australia and, where applicable, the laws of the State of Western Australia.

Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Western Australia, unless otherwise required by applicable legislation.

30. Version Control

Document Title Privacy Policy

Business Praventus Health Pty Ltd

Document Owner Managing Director

Approved By Managing Director

Version 1.0

Effective Date 20/07/2026

Review Date 20/07/2026

Classification Public

Supersedes All previous versions

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